Privacy Policy

1. Who We Are

Brisdale Hotel is located at 120, Jalan Raja Abdullah, Kampung Baru, 50300 Kuala Lumpur, Malaysia. We are part of the Zikay Group of Companies. For the purposes of the PDPA, Brisdale Hotel is the data processor responsible for personal data collected through this website.

2. What Personal Data We Collect

When you interact with this website or contact us directly, we may collect the following types of personal data:

• Your name, email address, and phone number (when you submit an enquiry or contact form);
• Your correspondence with us, including the content of emails or messages sent to us;
• Technical data such as your IP address and browser type, which may be collected automatically when you visit our website.

We do not collect payment information directly through this website. All reservation and payment transactions are handled by authorised third-party booking platforms.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide assistance;
• To manage our relationship with you as a guest or prospective guest;
• To comply with our legal and regulatory obligations under Malaysian law;
• To improve the operation and content of our website.

We will not use your personal data for direct marketing purposes without your prior consent.

4. Sharing of Personal Data

Brisdale Hotel may share your personal data with the following parties:

• Zikay Group of Companies: As part of a shared operational group, certain personal data may be accessible to our parent company or affiliated entities within the Zikay Group for internal administration and management purposes. All entities within the group are bound by the same data protection obligations under the PDPA.
• Service providers: We may engage trusted third-party service providers (such as IT and website service providers) who process data on our behalf. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal and regulatory authorities: We may disclose your data if required to do so by law or in response to a valid request from a competent authority.

We do not sell, rent, or trade your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your data is no longer required, we will take reasonable steps to securely delete or anonymise it.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of data transmission or storage is completely secure. We cannot guarantee absolute security but will act promptly if a data breach occurs.

7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent to the processing of your personal data (where processing is based on consent);
• Request that we cease processing your personal data where it is causing or likely to cause damage or distress.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Websites

This website may contain links to third-party websites, including booking platforms. Brisdale Hotel is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

10. Contact

For any questions or concerns regarding the above, please contact us:

• Phone: +603-2603-1999
• Email: welcome@brisdalehotel.com
• Address: Jalan Ipoh, Kuala Lumpur, Malaysia